Terms and Conditions

TERMS & CONDITIONS

Upon placing an order in our website, you are agreeing to the following terms and conditions:

PRODUCTS 

  • The products and services described on the Site, and any samples thereof we may provide to you, are for personal use only.  You may not sell or resell any of the products or services, or samples thereof, you receive from us.  We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
  • All products are subject to availability. 
  • We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors, information or other content available on the Site are accurate, complete, reliable, current, or error-free.

 

ORDERS

  • We do not customize online orders. 
  • NO CHANGES TO YOUR ORDER CAN BE MADE AFTER PURCHASE.

 

PRICES AND ADDITIONAL CHARGES

  • All prices exclude the delivery charge.  The delivery fee will be added to your cart after the address and post code are inputted. 
  • Prices of products and delivery fees are subject to change without notice.

 

DISCOUNTS AND PROMOS

  • From time to time, we offer our products at discounted prices. These may be availed while supplies last.
  • In order to avail of our promos, please input the coupon code upon checkout.
  • For promos that involve memberships, we may send you an email to verify your membership in order to validate the promo you used.
  • Unless otherwise stated, we only allow one promotion code to be used per order.

 

PAYMENTS

  • We accept payments credit card and bank deposits.
  • Credit card fraud will be reported to the proper authorities and dealt with accordingly.
  • We never store or have access to your credit or debit card details because it is processed by PayPal in a separate gateway.  This is stated in our Security and Privacy Policy which you can find here <permalink to Security and Privacy policy page>
  • For more information on payments, please visit: <link to Payment page>

 

DELIVERY POLICY

  • Surgikleen delivers 9AM to 4:30PM from Mondays to Saturdays. 
  • Due to congested and unpredictable nature of traffic, we do not commit to exact delivery times 
  • Cut-off for orders is at 3PM.  Orders placed after that time will be processed the following day.
  • For more information on delivery, please visit: <link to delivery page>

 

LATE DELIVERIES

  • As stated in our delivery policy, we do not commit to exact delivery times due to congested and unpredictable nature of traffic.

 

FAILED, RETURNED OR NON-DELIVERIES

  • Surgikleen shall not be held responsible for failed or returned deliveries due to the following:
    • If the recipient is not at the specified delivery address
    • If no one responds to the doorbell after a sufficient amount of time
    • If the recipient refuses to accept the delivery
  • In the event that one of the above mentioned instances occurred, Surgikleen reserves the right to charge for re-delivery.
  • We do our best to ensure that all orders are delivered.  However, if in the case we made a mistake and deliveries did not show up, are incorrect or incomplete, please contact us at ask@linato.ph.

 

CANCELLATION POLICY

  • Order cancellation is not allowed.

 

PRODUCT RETURNS AND EXCHANGE

We allow return or exchange only of defective items and items delivered with less than 6 months expiration.  

For disputes on defective and items with less than 6 months expiration, the customer must show proof of purchase (order number, order form, and/or a receipt, AND a photo of the product in question) within 24 hours of delivery.

INTELLECTUAL PROPERTY

  • All information and content available on the Site and its “look and feel”, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is the property of Surgikleen, our affiliates, partners or licensors, and is protected by Philippines and international laws, including laws governing copyrights and trademarks